Always Good Company Home Care is proud to be Wilmington's premier provider of actively engaged and personalized in-home care. Here are answers to the questions we are asked most often. Please feel free to contact us for additional information. We value your input.
FREQUENTLY ASKED QUESTIONS
What is the difference between an in-home aide and a caregiver?
Caregivers help with daily tasks including running errands, meal planning/preparation, medication reminders, and light housekeeping. Home health aides are trained in basic nursing duties.
Always Good Company offers non-medical caregiver services. Our clients have to be weight bearing as we are not allowed to lift anyone.
How much do you charge?
Our rates vary depending on shift times, frequency, and individual client needs. Please contact us for a quote. We charge time-and-a-half for the following nationally-observed holidays:
New Year’s Day
What is the minimum number of hours per day per shift?
Our minimum shift is three-hours long.
Do you require a minimum number of weekly shifts?
We do not require a weekly minimum.
How do you bill?
Always Good Company emails invoices on the first and fifteenth of each month. We can also mail you a copy of your invoice if you prefer.
We accept payment via check or direct deposit. Also, a lot of people set us up on their existing bill pay system.
Do you accept Long-Term Care Insurance?
Is there a contract?
There is no contract per se, but there is paperwork we’ll ask you to fill out that is required by the State of North Carolina. It’s basic information that includes things like your name, date of birth, medical issues, cancellation policy, and Plan of Care.
What happens next? How do we get started?
One of our Always Good Company representatives will set up a meeting with you. If you think we’ll be a good fit for your needs, we’ll have you fill out a little bit of paperwork, and learn what qualities you prefer in a caregiver. Then we’ll try to find the right caregiver that fits the kind of person you’re looking for, so we can make sure everyone’s personalities are as compatible as possible.
Will we have the same caregiver every time?
Our goal is to strive for caregiver consistency, but it really depends on the size of the job and how many days per week you’d like to use our services. Typically, the more shifts there are, the more caregivers you’ll have so that we can assure you that there are always backup caregivers available.
What happens if we don’t like our caregiver?
That’s rare, but it has happened. You can certainly change your caregiver at any time. We handle it in a way where no one’s feelings get hurt.
What services do you offer?
Errands, Shopping, & Doctors appointments
Meal Planning and Preparation
Pet care assistance
Sitting jobs post-surgery (standby care to prevent falls)
Home Maintenance and Construction
Moving Services and Handicap Installations
Do your caregivers accompany clients to doctors’ appointments?
Absolutely. It’s always nice to have another set of ears, and we are happy to take notes and write everything down that transpires during various appointments. Our caregivers take you or your loved one out for fun activities too, like lunches, shopping, and errands of all kinds. Our clients enjoy having a change of scenery and an opportunity to get out of the house for a bit.
How does transportation work?
With your permission, Always Good Company caregivers can use the client’s car, which is a good way to insure that it’s being driven routinely and that there are no service indicator lights that come on. We do not charge transportation fees for using a client’s car, but there is a mileage fee of .58 per mile for using a caregiver’s car.
What does light housekeeping include?
The duties you can expect are those necessary to keep your home orderly so you can enjoy a safe, healthy environment. Light housekeeping, as part of our homecare service, is offered and restricted to the client and those areas used by the client. Typically that means the kitchen, living room, bedroom and bathroom. It should not be confused as a housekeeping service, as light housekeeping is only one part of the overall care service we provide. Here are a few examples:
(machine washing, drying, folding, putting back into drawers, hanging up)
Changing bed linens
If your caregiver makes a meal, prep dishes will be cleaned and put away
Other dishes will also be cleaned and put away
Wiping down kitchen counters and other kitchen surfaces
Removing expired food from the refrigerator
Wiping down bathroom countertop and toilet seat
Gathering trash and taking trash to the collection spot
Vacuuming and sweeping of general living space and walkways
Organizing drawers and closets
Tidying the general living space
Your caregiver will clean up after themselves while in your home.
I am a private person and would rather people not know that I use a caregiver. What measures do you take to protect my privacy?
While our staff dresses comfortably but professionally, they do not wear a uniform, nor do they drive a company car that would identify them as a caregiver or as part of a home care company. Our services are completely discreet, so a trip to the grocery store for example looks like any other social outing with a friend or family member.
More than anything else, Always Good Company is about forging relationships. Our care for clients goes well beyond the defined parameters of a particular shift. You’ll find our caregivers taking their clients out for a birthday lunch or just stopping by to check on someone, even when they’re not technically “on the clock.” You can’t do this job well unless you show a genuine interest in the individuals you care for — and that’s what sets our team apart. It’s also the part I’m most proud of.
Elsie Shields, AGC Founder